Frequently Asked Questions

Customer Satisfaction

Here at Ariel's Brew, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact us and will do our best to provide you with the answers for your concerns.

Payment

  • What are your payment options?
    • We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). 
  • How safe is my information online?
    • We provide you with secure servers to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. 

Ordering

  • Can I place an order over the phone?
    • At this time, we do not allow telephone orders.
  • How do I order a gift for a friend?
    • At checkout, enter your friends name and shipping information in the "ship to" portion of the form; this way, your friends name will appear on the customized product label. You can also add a note in the comments field so that they can receive a personalized gift message from you when they receive the package.

Shipping

  • Do you offer any shipping deals?
    • As we continue to grow our brand, more deals will become available. At this time we offer free shipping on orders over $50.
  • How long will it take to get my order?
    • Depending on your shipping address, it can take anywhere from 1 to 7 business days (not including processing time) before you get your order. We normally use United States Postal Service (USPS) for delivery. 
  • How can I track my order?
    • We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us.
  • Do you ship to other countries?
    • Unfortunately, we do not offer international shipping at this time.

About Our Coffee

  • How large are your coffee bags?
    • Our normal size is a full 12.5 oz bag of ground gourmet coffee. 
  • Is your coffee gourmet quality?
    • Yes, of course, this is the foundation of Ariel's Brew! Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee."

Subscriptions

  • How do I unsubscribe from your mailing list?
    • It's really easy. At the bottom of every newsletter there's an unsubscribe link that will take you off the mailing list.

 

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