Shipping Policy

FLAT RATE SHIPPING & FREE SHIPPING

Our shipping rates are based on weight and individual shipping classes. Depending on what items you have in your cart, a mixture of shipping classes will impact the total shipping cost.  If you have any questions please contact us.

• Flat rate and free shipping offers are subject to change at any time. 
• Free Economy Shipping for orders exceeding $50 for Ariel's Brew brand Gourmet Coffee only. This free shipping offer can not be used when also purchasing organic beverages also sold on the website. Applicable coffee names below:

• Symphony Medium Blend

• Silhouette Light Blend
• Opera Medium Dark Blend
• Intense Black Dark Roast
• Harmony Light Blend
• Elegant Light Roast
• Concerto Medium Blend
• Charismatic Decaf
• Charisma Medium Roast
• Legato Medium Blend

SHIPPING POLICY

We make every attempt to ship your order 2-5 days after it has been placed and QC’d. In few situations, it may be as much as 7 days from order submission for shipping to occur. 

We do not ship Saturdays, Sundays or on major holidays. We will use the shipping address information you provide with your order so please make sure it is correct. Ariel's Brew is not responsible for incorrect shipping addresses and the customer may be responsible for any additional fees incurred to get your package to the correct address.

All of our shipping is via UPS or USPS though we may ship using any other carrier at our discretion. We are also closed during all major holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) and any order received just before or during will be roasted and shipped after.

Currently we only ship inside the continental US..

You will receive an email with your tracking information once your order has been scheduled to ship. If you do not receive this email please contact us. Ariel's Brew is not responsible for packages once they leave our facility and we do not guarantee arrival times.

We ship to military bases and APO addresses. If you are having trouble with those particular addresses please contact us and we will get it handled.

CHANGES & CANCELLATIONS
Changes and cancellations to orders must be communicated to us within 12 hours of the original order submission. Email us at arielsbrew@arielsbrew.com. 

Returns Policy

Ariel's Brew is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase, please get in touch as soon as possible.

Please do not attempt to return any items or coffee before contacting us.

PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCE YOUR PACKAGE ARRIVES.

If for some reason you received damaged or incorrect product please contact us within 24 hours of receipt. In this case you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. Unfortunately, we can not accept a return or process a refund on ground coffee. That being said we want you to be satisfied with our coffee and service so please reach out and lets chat.

Please send all return requests to arielsbrew@arielsbrew.com. Please provide your order number, and reason for the return.